Introduction

Welcome to our privacy policy. We are Chalk & Jagger (Registration number C188795), and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

The purpose of this policy is to describe the way that we handle your personal information.

Audience

This policy applies to you if you are:

• a visitor to our website; or

• a customer who has ordered or requested the goods or services that we provide.

What is personal information?

Personal information includes:

• certain information that we collect automatically when you visit our website;

• certain information collected on registration (see below);

• certain information collected on submission; and

• optional information that you provide to us voluntarily (see below);

but excludes:

• information that has been made anonymous so that it does not identify a specific person;

• permanently de-identified information that does not relate or cannot be traced back to you specifically;

• non-personal statistical information collected and compiled by us.

Common examples

Common examples of the types of personal information which we may collect, and process include your:

• identifying information – such as your name, date of birth, or identification number of any kind;

• contact information – such as your phone number or email address;

• address information – such as your physical or postal address; or

• demographic information – such as your gender or marital status.

Sensitive personal information

Depending on the goods or services that you require, we may also collect sensitive personal information including your financial information, such as your bank account details.

Acceptance

Acceptance required
You must accept all the terms of this policy when you order our goods. If you do not agree with anything in this policy, then you may not order our goods.

Legal capacity

You may not access our website or order our goods if:

• you are younger than 18 years old; or

• do not have legal capacity to conclude legally binding contracts

If you are younger than 18 years old, you may access our website or order our goods if you have consent from your parent (or legal guardian) to do so.

How do we collect personal information?

On submission of an enquiry or registration

When you submit an enquiry or if you register on our website, you will no longer be
anonymous to us.
This personal information may include:

• your name and surname;

• your email address;

• your telephone number;

• your company name, company registration number, and VAT number;

• your postal address or street address; and

• your username and password

In addition, you may provide necessary personal information to process a credit card payment, including a billing address. We will use this personal information to fulfil your account and provide information to you as we reasonably think appropriate, and for any other purposes set out in this policy.

On order or request

When you order our goods from us, you will be asked to provide us with additional information on a voluntary basis (goods information)

Events

You will provide us with personal information when you attend an event that we host.

From browser
We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.

Who are our data subjects?

We process the personal information of the following categories of people:

• customers or organisations,

• prospects or leads, and

• contractors, vendors, or suppliers

Purpose for processing

We may use or process any goods information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:

• goods purposes – such as:
  – collecting orders or requests for and providing our goods,
  – managing our contracts with various data subjects,
  – managing customer credit in general,
  – processing customer requests or complaints,
  – keeping our data subject records and information up to date,
  – better understanding our data subject’s needs, and
  – providing support to our customers.

• marketing purposes – such as:
  – marketing to customers,
  – marketing to prospects, and
  – running promotional competitions for business.

• business purposes – such as:
  – internal audit,
  – accounting, and
  – business planning and due diligence, and joint ventures, disposals of business, or other proposed and actual transactions.

• legal purposes – such as:
  – handling claims and enforcing debts, and
  – complying with regulations or pursuing good governance.

We may use your usage information for the purposes described above and to:

• remember your information so that you will not have to re-enter it during your visit or the next time you access the website;

• monitor website usage metrics such as total number of visitors and pages accessed; and

• track your entries, submissions, and status in any promotions or other activities inconnection with your usage of the website.

Consent to collection
We will obtain your consent to collect personal information:

• in accordance with applicable law;

• when you provide us with any registration information or optional information.

Use

Our obligations
We may use your personal information to fulfil our obligations to you.

Messages and updates
We may send administrative messages and email updates to you about the website. We may wish to provide you with information about new goods in which we think you may be interested. This means that in some cases, we may also send you primarily promotional messages. We will not send you promotional messages unless you have chosen to opt-into them. But, we may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages.

Reasons we share personal information

Sharing
We may share your personal information with:

• other companies so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services);

• our goods or services providers under contract who help provide certain goods or help with parts of our business operations, including delivery, fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods or services providers only use your information in accordance with applicable data protection legislation);

• credit bureaus to report account information, as permitted by law; and

• other third parties who provide us with relevant services where appropriate.

Regulators
We may disclose your personal information as required by law or governmental audit.

Law enforcement
We may disclose personal information if required:

• by a subpoena or court order;

• to comply with any law;

• to protect the safety of any individual or the general public; and

• to prevent violation of our customer relationship terms.

No selling
We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

Marketing purposes
We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

Employees
We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.

Change of ownership
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

Security

There is no such thing as ‘perfect security’. We have to compromise between increased levels of security and the convenience to you in transacting with us. We take the security of personal information very seriously and always do our best to comply with applicable data protection laws by maintaining reasonable measures to protect personal information from loss, misuse, and unauthorised access, disclosure, alteration, and destruction.

Phishing
You must only log in to your account from a page that begins with https://chalkandjagger.com or https://chalkandjagger.co.za.

Accurate and Current

We will try to keep the personal information we collect as accurate, current, complete, confidential and reliable for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal
information.

Retention

We will only retain your personal information for as long as it is necessary to fulfill the purposes explicitly set out in this policy, unless:

• retention of the record is required or authorised by law; or

• you have consented to the retention of the record.

During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
We may retain your personal information in physical or electronic records at our discretion.

Transfer to another country

We send personal information outside of Mauritius to various countries. We will only transfer data to other countries who have similar privacy laws to Mauritius’ that provide an adequate level of protection, or to recipients who can guarantee the protection of personal information to the same standard we must protect it.

Your rights

Request what information we hold on you
You may request access to your personal information to receive a copy of the personal information that we hold on you.

Updating or removing
You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by phone or email.

Withdrawal of consent or objection to processing
You may withdraw your consent where we are relying on consent as a lawful justification to process. You may also object to our processing where we are relying on another lawful justification for processing. Please note that if you do so, we might not be able to provide services to you.

We may need to request additional information from you to verify your identity for you to access these rights. This is to ensure that your personal information is not disclosed toan unauthorized person.

Changes

We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods. If you continue to use the website or our goods following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.

Enquiries

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.

Privacy Policy © Copyright 2002-2023 Michalsons (www.michalsons.com). All rights reserved